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Booking Policy 1. Service Overview Orah Glow offers professional spray tanning services at our home studio and at customers' locations. 2. Booking Process Appointments can be booked through our website, by phone, or by email. A confirmation of the booking will be sent to the customer via email or SMS once the appointment is finalized. 3. Travel Fee For appointments at the customer’s location within 15 miles of our home studio located at 783240, San Antonio, there is no additional travel fee. For appointments beyond 15 miles, an additional travel fee will be added to the total cost of the service after the booking is confirmed. The fee will be calculated based on the distance from our studio to the customer's location. 4. Cancellation Policy 24 Hours Before Appointment: Customers may cancel their appointment up to 24 hours before the scheduled time and receive a full refund. Up to 8 Hours Before Appointment: Cancellations made up to 8 hours before the appointment will receive a 50% refund. Less Than 8 Hours Before Appointment: Cancellations made less than 8 hours before the appointment are non-refundable. 5. Rescheduling Policy Customers can reschedule their appointment up to 8 hours before the original appointment time without any additional fees. Rescheduling requests made less than 8 hours before the appointment will be treated as a cancellation and will follow the cancellation refund policy. 6. Customer Responsibilities Customers are expected to adhere to the preparation guidelines provided by Orah Glow to ensure the best possible results from the spray tanning service. Preparation guidelines include but are not limited to: exfoliating the skin, avoiding lotions or oils before the appointment, and wearing loose-fitting clothing after the session. 7. Liability Disclaimer Orah Glow is not liable for any issues that arise from the customer’s failure to comply with the preparation guidelines. Customers must follow the provided instructions to achieve optimal results from the spray tanning service. 8. Contact Information For questions or concerns regarding bookings or cancellations, customers can contact Orah Glow at: Phone: (210) 935 8386 Email: info@orahglow.com By booking an appointment with Orah Glow, customers agree to the terms outlined in this cancellation and Booking Policy.
